Ooredoo has launched a new service on its popular ‘My Ooredoo’ website, which gives customers a dedicated place to contact the company, register issues and receive feedback.
In addition, recognising the growing demand for social media response, the company has launched a dedicated @OoredooCare Twitter profile.
The new ‘Online Support Service’ will enable customers to submit any issues and receive easily-tracked ticket numbers directly from the dedicated customer support team.
The feature, which has been launched to give customers more control over their services and to expand Ooredoo’s ongoing digital universe programme, will provide the easiest and fastest way for customers to interact with Ooredoo.
Ooredoo Director (Community & Public Relations) Fatima Sultan al-Kuwari said: “We wanted to give our customers a dedicated hub to contact us since increasingly people look for support and services online. With the launch of this service, customers will be able to contact a dedicated team-member, who will be responsible for answering their questions and resolving their problems. This will deliver a faster response for customers, and ensure a better overall experience.”
Ooredoo’s new social media account @OoredooCare, is a dedicated customer service profile on Twitter.
The profile, which will be managed by Ooredoo’s customer service team, aims to provide quick and effective feedback to customers online, and help support the influx of feedback received daily via the company’s social media accounts.
“More and more of our customers want to be able to contact us on-the-go and wherever they are in the world. @OoredooCare will offer a dedicated space for people to ask us questions, tweet concerns or find out about a service from their phones,” al-Kuwari added.
In order to take full advantage of the new ‘My Ooredoo’ feature customers should register for a My Ooredoo Account. If they are already registered, they can log in to find a host of registered services, including the Online Support Service.
Customers who don’t have a My Ooredoo Account can also raise and view issue tickets online using the service via the ‘My Ooredoo’ website portal.
‘My Ooredoo’ enables Hala and Shahry customers to monitor their bills, as well as subscribe to a range of post-paid and prepaid services wherever they are in the world, via laptop, desktop, tablet or smartphone.
Ooredoo continues to innovate in the ways it supports the customer experience online. In 2014, it launched ‘Ooredoo Community”, a space for customers to ask and answer questions about services and technical issues with a community of members.
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