The Ezdan Customer Service’s Call Centre, which operates under the umbrella of Ezdan Real Estate Company, one of Ezdan Holding Group Subsidiaries, has responded to more than 300,000 of tenants’ phone calls during 2015.
The average was of up to 800 calls daily and 25,000 calls monthly, varying from maintenance and inquiries about residential services provided by Ezdan Real Estate Company, and other services. 
Customer Service’s Call Centre works 24/7, in which 20 employees are working in eight hour shifts.  The Centre receives maintenance requests and responds to inquiries relating to the residential units owned by the Group, and provide a wide range of services to Ezdan tenants and customers. 
Ezdan Holding Group CEO Ali al-Obaidli pointed out that the substantial increase in calls received during 2015 was due to many reasons, most notably the expansion in the scope of services provided to tenants and the application of the group’s plans to develop the compounds, villages and buildings. 
“The Ezdan Group is keen to implement major renovation, including furniture change and the installations of water-saving devices in residential units,” he said. 
The Group CEO observed that the increase in tenants’ occupancy rates on the units was due to the demand for services provided by Ezdan Real Estate, leading to the rise in the interaction between customers and the Call Centre. 
“The number of dwellers in Ezdan Villages at Wakrah and Wukair exceeded more than 70,000 people, transforming the region into a vital spot, not to mention the increase in the number of tenants in Ezdan units in Doha, bringing the number to more than 15,000 people.
“The goal behind extending Ezdan Services is to provide ideal and competitive housing in order to make Ezdan Villages an attractive and leading destination able to compete in the Qatari real estate market.”
The Ezdan Real Estate’s Call Centre owns a sizable database of customers and tenants in the Group’s villages and buildings. The database allows access to tenants’ records of previous requests and tracks the request or complaint through registered phone numbers to ensure prompt response and prevent recurrences. The Call Centre interacts with clients in both Arabic and English offering them three options to choose from when calling; the first is general services and leasing inquiries, the second is maintenance requests, and the third is talking with the Customer Care Centre agent.
The Ezdan Real Estate Company, which manages the real estate assets of the Group, has also launched Customer Care Centre (Ezdan Plus) as part of its integrated services and life amenities it offers to its tenants. 
The Centre proposes a diverse range of services, mainly house and furniture cleaning, car wash, training and development services, transportation, as well as Ezdan Discounts Card that offers many advantages and discounts to its holders.