Qatar Islamic Bank (QIB) has been awarded the Best Contact Center in Qatar 2015 by Ethos Integrated Solutions for its best-in-class customer service.
Year 2015 marks the second year in a row that QIB has received this prestigious award, given for outstanding customer experience. The award is conferred based on four key criteria: reliability, responsiveness, assurance and empathy.
Part of its Customer Experience Benchmarking Index, Ethos established the award in the UAE in 2005, expanding it to cover other GCC (Gulf Cooperation Council) countries in 2014, during which QIB became the first Qatar recipient.
The benchmarking Index, which is the most extensive tool for banks in the GCC, provides the retail banking industry with a methodology for benchmarking retail banking products and services, helping to drive continual improvement.
“We are dedicated to meeting our customers’ needs and to continuously improving the service we provide to them. Our Call Centre is an essential point of contact for our valued customers, and is a core part of our ongoing efforts to put our customers first in everything we do” said D Anand, QIB’s Personal Banking general manager.
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