Ooredoo has launched another mobile innovation this week – a new self-service feature that enables customers to book appointments at Ooredoo shops from their device. Using the new feature, customers can choose the branch they want to visit and the time they want to meet an Ooredoo advisor, saving them time and ensuing a fast and effective appointment.
The feature is available via the free Ooredoo app, and – combined with a new approach to queue management – will streamline services and reduce waiting time. The app also allows customers to locate the nearest branch, adding more accessibility. The mobile app is available for free download on the iTunes Store (iOS) and Google Play (Android).
Customers will receive a photo confirmation on their mobile device when they book their appointment via the app. They can scan this when they arrive at their selected Ooredoo store and will then receive an SMS when an adviser is ready to meet them.
