Hamad Medical Corporation (HMC) is to showcase a patient experience tracker app, ‘How Was Your Visit?’ at the World Innovation Summit for Health 2015 (WISH), taking place in Doha today and tomorrow.
The app has been piloted at the National Centre for Cancer Care and Research (NCCCR) over the last three months.
The app is iPad based and being featured as part of the Young Innovators Showcase and staff from NCCCR will be demonstrating how the app works. It is available in both English and Arabic and has proved very popular with patients.
The app asks patients to rate their visit to the hospital, such as the quality of service, how they were welcomed on arrival and how they found the care given by both doctors and nurses. Out of those who have responded so far, the average score for the eight questions was four out of five.
The application is available for all patients and visitors to complete and can be found on iPads in all the main departments of the NCCCR. In addition, handheld iPads are also available in each department to provide easier access for patients.
Dr al-Hareth al-Khater, senior consultant at NCCCR, said: “We are delighted with the results from the app so far; they have been extremely positive and we find this very encouraging, as we always aim to provide the safest, most effective care at the NCCCR. However, we know there is always room for improvement and we are continuously looking to make sure our patients have the best experience possible when they come to our hospital,” said Dr al-Khater.
Lara Waywell, executive director for the NCCCR, explained: “So far we have received some really great feedback from patients and made positive changes. For example, more staff have been employed to work at the front entrance of the hospital to provide assistance to patients, a female-only waiting area has been created in the reception area and we are working with architects to improve the environment in the Day Care Unit and reviewing the scheduling of appointments and booking process to improve patient flow there.”
Ali al-Khater, executive director, corporate communication, HMC, said: “This app is an example of innovative care at HMC and what makes it unique is the way the results are able to be fed back to the leadership team in real time. They come through on a regular basis and the hospital leadership team can act quickly to resolve any issues that arise.”
