No discrimination at all in treatment

Dear Sir,

This is in response to the complaint raised in the letter “Staff must show dedication” by JSD (Gulf Times, November 4).

To begin with, the Primary Health Care Corporation (PHCC) would like to thank all of its customers and visitors for their active communication toward achieving good and developed services.

In reference to JSD’s complaint, we would like to inform the following:

After investigation, we have found that the complainant had visited the dental clinic at the beginning of October due to pain in one of his teeth. The doctor on duty diagnosed as well as treated the case, and prescribed necessary medication, explaining to the patient that the tooth was in a bad condition and it would have to be removed in the event of the pain returning.

And this was exactly what had happened: the pain returned, the patient came back to the health centre, the doctor on duty confirmed that the case was clear, there was no need to make radiography and explained that any treatment would ease the pain for a limited period only.

Then the patient asked whether he could consult another doctor. The current doctor told him that he could see another doctor, whether in or outside the centre.

In this context, Al Wakrah health centre’s management wishes to emphasise to all clients and visitors, whether they are Arabic-speakers or non-Arabic ones, that it is part of the ethics of the profession that the doctors provide service to all patients irrespective of their nationality or religion or age. This is one of the most important rules and standard at PHCC.

We also wish to emphasise that the Al Wakrah health centre management is monitoring and assessing the quality of its health services on a continuous basis. Furthermore, feedback is received both through surveys or direct to the health centre management and via people communicating to the customer services team “Haayak” at the health centre. The feedback suggestions and messages are used to improve the quality of services provided to patients.

PHCC welcomes all comments and suggestions of our customers as contributing in motivating and developing the current improvement plan. 

 

Communication and  PR department in PHCC, PO Box 26555, Doha

 

Enjoyable gathering

Dear Sir,

I would like to congratulate members of the organising committee of Anjuman Farogh-e-Urdu Adab Doha Qatar, for a successful International Urdu Mushaira 2014, held  last week. It was a hugely enjoyable gathering.

The credit for its success goes to Mohamed Atique and his team who organised the event.

This gathering has proved that a large number of Urdu lovers reside in Qatar. Programmes like these provide positive entertainment to community.

I hope Anjuman Farogh-e-Urdu Adab will hold more such programmes in different cities next year too. 

 

Rana Anwar Ali, Al Khor, (e-mail address supplied)

 

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