International Bank of Qatar (ibq) has won the ‘Best Customer Service Award’ for the fifth year at the annual Banker Middle East Industry Awards 2014, organised by CPI Financial. The award recognises ibq’s continued leadership in delivering innovative, value-added products, in addition to the Bank’s investment in technology, human capital and streamlined banking operations focused on delivering high quality customer service and experience. “This award is a testament to our commitment to continue delivering on our objective of providing unparalleled services dedicated to customer satisfaction. We’ll continue to work hard to provide banking solutions that are providing our customers, whom we also consider as partners for success, with choice and convenience at every touch point,” Jabra Ghandour, managing director of ibq, said. The nominees from across the Middle East’s banking sectors are chosen by a panel of leading industry experts from a diverse range of disciplines and expertise, making the nominations worthy of recognition. “At ibq, understanding the true essence of good customer service is imperative not only for acquiring new customers but also for achieving customer satisfaction, retaining our valued customers, and most importantly maintaining our customers’ loyalty with the aim of creating long lasting relationships with them,” according to Andrew Ball, Head of Retail Banking at ibq. Picture shows ibq officials receiving the award.
