Guardian News and Media/London
Britain’s high street banks are embroiled in a major new scandal after it was announced that 7mn people who were mis-sold credit card and identity protection policies will share up to £1.3bn in compensation.
Thirteen banks and credit card companies, including Barclays, HSBC and Royal Bank of Scotland, have agreed to offer redress for the widely mis-sold policies, with payouts likely to average £185 per person likely in spring 2014.
The Financial Conduct Authority (FCA) said the firms, together with card insurer CPP, had agreed to a compensation package which will see millions of letters being mailed out to affected customers from August 29 onwards.
The fiasco is the latest in a line of scandals and regulatory clampdowns to hit the banking sector. Earlier this month it was estimated that the cost to banks of compensating customers mis-sold payment protection insurance (PPI) had reached £18.4bn, while the Libor rate-rigging scandal, the mis-selling of other products such as interest rate swaps and the outcry over bankers’ bonuses have also shaken the sector and led to calls for reforms.
“Card protection”, which typically cost around £35 a year and is supposed to help with cancelling and replacing cards if they are lost or stolen, and “identity protection”, which typically cost around £80 a year, were widely mis-sold by CPP, resulting in the firm being hit with a £10.5mn fine in November 2012.
However, most of those affected took out a CPP policy via their bank or card company.
The FCA said customers were given misleading and unclear information about the policies so that they bought cover that either was not needed, or to cover risks that had been greatly exaggerated.
Seven million customers, who between them bought and renewed around 23mn policies, will receive a letter from CPP giving more information on the process, with another mail-out due in the autumn.
“The redress bill could be up to £1.3bn, with redress per customer depending on the type of policy (or policies) owned and the length of time it was held,” said the FCA.
The compensation scheme has to be voted on by customers and approved by the high court before it can go ahead.
Assuming this happens, all customers will need to do is complete a simple claim form, said the regulator. The scheme will be open to anyone who bought or renewed the card protection product since January 14, 2005, (when the FCA began regulating the sale of general insurance products) from CPP or one of the participating banks or card companies, and all those who bought or renewed identity protection from CPP since January 14, 2005, by phone.
If customers are due compensation, they will be entitled to the amount they have paid for their policy since January 14, 2005, minus any money paid out by the policy, plus 8% interest on the sum owed.
The 13 banks and card firms taking part in the scheme are Bank of Scotland (part of Lloyds Banking Group), Barclays, Canada Square Operations Ltd (formerly Egg), Capital One, Clydesdale Bank, Home Retail Group Insurance Services Ltd, HSBC, MBNA, Morgan Stanley, Nationwide building society, Santander, RBS and Tesco Personal Finance.
