Qatar-based Mackeen Technology will  launch “specialised solutions” for automated teller machines (ATMs) to assist Qatar’s rapidly expanding banking sector.
The net profit of Qatari banks rose 7.5% to $4.4bn in 2012 and is expected to maintain momentum through 2014. The total assets of the country’s banking sector stood at $225bn, ranking third in the GCC. Banks are currently evaluating the quality of ancillary segments such as ATMs, regarded as indispensable to modern-day banking, to differentiate themselves from the increasingly competitive markets.
Mackeen Technology is rolling out various solutions in response to the rising demand for advanced ATM support within the local banking sector. It offers full ATM monitoring 24/7, inclusive of incident management, on-call and proactive maintenance, system supplies and control centre functions, among others.  
Moreover, Mackeen Technology also offers innovative tailor-made archiving solutions for activities such as document and enterprise work flow management. The company’s extensive experience in documentation support across various industries enables it to easily handle around 100mn documents.
Just recently, Mackeen Technology was signed up to provide ATM maintenance and management services, with some of the largest firms from different sectors in Qatar.
“Banking customers nowadays expect ATM service to be part of their account package. Banks already have a lot on their hands handling the money of their clients so most assign their ATM support activities to third-parties.
“For Qatari banks, finding the right ATM solutions provider has become critical given the rapid growth of the sector and tight competition among industry players. Mackeen Technology has developed various solutions – all following standards set by the Qatar Central Bank – to help banks capitalise on their ATM services as market differentiators and critical components of the customer experience,” said Salman Kaldari, Mackeen Technology CEO.
Mackeen Technology began complete enterprise technology and system integration solutions in 2010. Its core services include security and integration, documents archiving, ATM monitoring and management, IP telephony and contact centre services, and channel development and outsourcing. The company manages overseas branches in Saudi Arabia and Sudan and is eyeing other Middle Eastern growth markets.