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A group of officers undergoing the training programme |
Some 21 officers from the Airport Passports Department of the Ministry of Interior (MoI) have recently completed a course on interpersonal skills to deal with the public.
The course was held from May 27 to June 7 at the Police
Training Institute in association with the British
International Academy.
The course was aimed at
equipping the MoI officers with the necessary skills to provide
excellent services in dealing with the public as the airport is
considered the first gate to the
country.
The participants received
training lectures on the duties and responsibilities of line
officers at the airport,
communication skills with
other people, public
satisfaction, how to analyse the types of passengers, and how to deal with them and the
development of passenger service system.