Qatar Islamic Bank and NCR Corporation have signed a strategic agreement for the next three years, under which QIB will purchase technology solutions from the latter for enhancing customer service.
NCR will be the principal technology provider to QIB and provide ATMs and “branch transformation solutions”, as well as related software and services.
QIB said it will be investing in solutions and products and services that enhance consumer experience.
Qatar’s top Islamic bank said it is currently focusing on retail banking and has embarked on a technology-modernisation journey with its focus on the most used channel — the ATMs.
QIB has already implemented the NCR APTRA eMarketing platform, delivering synchronised, targeted ATM marketing campaigns, and has signed an agreement for NCR ATM Incident Management and Cash Forecasting solutions to improve the service through its ATM channel.
“We are very conscious of the importance of delivering superior experience to our customers, and believe that better interaction and more empowerment of our customers will help us develop a stronger relationship, and thus improve our customers’ loyalty.
The NCR team has shown a deep understanding of what drives customer loyalty, and empowerment. The Consumer Experience Roadmap that they have developed will help us achieve just that,” said D Anand, QIB general manager (Retail Banking).
“Extending our exclusive partnership with NCR will bring the best technology to our customers. We know our customers will feel more empowered with quality self service,” Anand said.
George Flouros, NCR vice-president (Middle East/Africa) said, “We are committed to helping banks like QIB, interact, transact and connect with their customers in a new way and across channels. We look forward to seeing QIB materialising its business strategy through NCR’s innovative solutions”.