The Ministry of Interior (MoI) has introduced a set of new security services to the Metrash app and the ministry website.While addressing an awareness webinar on “The E-Services of the Ministry of Interior through New Metrash App and MoI Website”, First Lieutenant Abdulrahman Abdullah Jamal of the Electronic Services and Internet Department at the MoI’s General Directorate of Communications and Information Systems said these services were introduced after identifying the services that ensure the safety of citizens and residents.The security services include “filing a bounced check case and tracking its status”, “complaints related with Search and Follow Up Department”, “leaving work complaint and purpose violation”, “coasts security services”, “requesting, cancelling and tracking sailing (voyage) applications”, “reporting begging cases”, “submitting complaint on various lost items”, and “possibility to Issue and follow up the security permits”.The MoI official, while explaining the new services, said that new supporting services have been developed to provide users with information and to serve different user segments based on their needs.“These services also help organise the document storage process and make access to them easier,” Jamal said, adding that Metrash has 1.6mn active users.He explained the application underwent a comprehensive restructuring process, which included merging compatible services, reviewing and refining existing procedures and reclassifying services with strong focus on simplification.“The Metrash application has been comprehensively redesigned to reflect the latest advancements in digital technology, offering a streamlined, intuitive, and accessible user experience across all smart mobile devices.,” the official said. “Additionally, the colour scheme was carefully chosen to reflect the identity of the Ministry of Interior and to accommodate all users, including those with special needs.”This, Jamal added, was achieved while adopting contemporary design standards and simple user experiences and unifying design elements including icons and colours.He said that Metrash stands as one of the most prominent government app in Qatar marking a major milestone in digital public service delivery since its launch in 2011.“In step with the latest advancements in smart application technologies, a newly enhanced version has been developed,” Jamal said. “This upgrade features a complete redesign, service re-engineering, streamlined procedures and the introduction of a wide array of new services to better meet users’ needs.”
Shafeeq Alingal
Shafeeq Alingal is a Staff Reporter with Gulf Times. He has mainstream media experience of twelve years. Health, environment and wildlife are among his specialties.
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