Government services centres across the country accomplished 18,238 services during March, the Civil Service and Government Development Bureau has revealed.
According to data published on the “Sharek” platform, the Ministry of Foreign Affairs (MoFA) led all government entities in service delivery, completing 6,763 transactions.
The MoFA also received 656 customer feedback surveys, reflecting active public engagement in evaluating service quality.
The Ministry of Justice ranked second with 4,252 completed services, supported by 470 customer surveys measuring satisfaction levels.
Meanwhile, the Ministry of Labour secured third place, delivering 3,357 services and gathering 242 feedback responses.
Strong performance was also recorded by the Ministry of Commerce and Industry (MoCI), which completed 2,087 services during the same period.
Further, the Civil Service and Government Development Bureau itself carried out 477 services within its various mandates.
Other entities demonstrated steady contributions: the Ministry of Municipality delivered 319 services alongside 28 surveys, while the Ministry of Social Development and Family completed 288 services with 31 feedback responses.
Service activity extended to utilities and financial entities as well.
The Qatar General Electricity and Water Corporation (Kahramaa) processed 275 services and received 36 surveys from subscribers, while the Qatar Central Securities Depository recorded 266 services in addition 33 questionnaires to measure quality performance.
The report further included the Supreme Judiciary Council (SJC), which completed 114 services, and the General Retirement and Social Insurance Authority, which delivered 40 services within the same period.
The Bureau stressed that public participation in service evaluation remains a cornerstone of government performance improvement, encouraging users to share their feedback via the “Sharek” platform after receiving services.
This would eventually drive continued improvements in efficiency and user experience as part of the country’s administrative excellence drive.
This initiative, launched under the slogan *Be part of service development and contribute your opinion, aims to enhance transparency, boost administrative efficiency, and ensure faster, higher-quality public services, aligned with the objectives of Qatar’s Third National Development Strategy and its broader vision for sustainable institutional transformation.
In the meantime, the Bureau has honoured employees who demonstrated outstanding performance in government service centres during March 2026, highlighting their role in delivering services that meet the highest quality standards and support ongoing government efficiency reforms.
