Ooredoo has announced the extension of its AI-powered digital assistant, Obot, to retail customers, reinforcing its position as a leader in AI-driven innovation and customer experience.
Initially launched for app and website users, Obot is now available across multiple social media platforms, including X, Facebook, and WhatsApp, ensuring seamless support wherever customers connect.
Obot now offers a more comprehensive set of services for retail customers, including instant responses and proactive assistance. The integration of real-time voice and avatar technology ensures conversations feel intuitive and engaging, while omnichannel support guarantees continuity across digital platforms.
Ooredoo Qatar CEO Sheikh Ali bin Jabor bin Mohammad al-Thani said, “The extension of Obot to retail customers and its availability across multiple channels marks a new era in customer engagement.
“By combining GPT-powered intelligence with Azure AI and real-time voice capabilities, we are delivering an experience that is smarter, faster, and more human. This innovation reinforces our commitment to supporting Qatar’s digital transformation and setting new benchmarks for service excellence.”