The Ministry of Municipality's Customer Service Department and the Unified Call Centre have inaugurated a new call centre dedicated to serving customers of the Urban Planning Affairs Sector.
The opening ceremony was attended by Hani Saleh al-Obaidli, director of the Customer Service Department and Unified Call Centre; Mohamed Abdulrahman al-Abdullah, director of the Land Department in the Urban Planning Affairs Sector; and Rakan Mohamed al-Ateeq al-Marri, head of the Unified Call Centre at the Customer Service Department.
Al-Marri explained that the new centre will serve as a communication link between the public and the Urban Planning Affairs Sector by receiving inquiries, comments, and requests, and responding to them promptly, professionally, and efficiently.
The centre represents a qualitative leap in service delivery through direct integration with the systems of the Urban Planning Affairs Sector. This integration has reduced the response time for customer inquiries from as long as ten days in the past to a completion rate exceeding 75% today.
The new centre specialises in providing immediate responses and reviews for public inquiries related to 37 different services connected to the Urban Planning Affairs Sector, including land allocation, planning, and related approvals, making it easier for clients to complete their transactions through a unified communication channel that saves time and effort, and ensures rapid responsiveness to the needs of Qataris and expatriates.
The opening ceremony was attended by Hani Saleh al-Obaidli, director of the Customer Service Department and Unified Call Centre; Mohamed Abdulrahman al-Abdullah, director of the Land Department in the Urban Planning Affairs Sector; and Rakan Mohamed al-Ateeq al-Marri, head of the Unified Call Centre at the Customer Service Department.
Al-Marri explained that the new centre will serve as a communication link between the public and the Urban Planning Affairs Sector by receiving inquiries, comments, and requests, and responding to them promptly, professionally, and efficiently.
The centre represents a qualitative leap in service delivery through direct integration with the systems of the Urban Planning Affairs Sector. This integration has reduced the response time for customer inquiries from as long as ten days in the past to a completion rate exceeding 75% today.
The new centre specialises in providing immediate responses and reviews for public inquiries related to 37 different services connected to the Urban Planning Affairs Sector, including land allocation, planning, and related approvals, making it easier for clients to complete their transactions through a unified communication channel that saves time and effort, and ensures rapid responsiveness to the needs of Qataris and expatriates.