The Contact Centre and Customer Service team at the Public Works Authority (Ashghal) has secured impressive results while continuing its efforts to enhance service quality and improve customer experience through digital channels.
According to an X post by Ashghal, the team responded to 65,095 calls during one year while dealing with 36,886 applications.
Also, Ashghal recorded 7,766 visits while the number of e requests crossed 11,000. The response speed is 82% while the call quality is 97%.
The centre offers nine communication channels, through the contact centre on “188”, via e-mail, customer service centres, the mobile application “Ashghal 247”, e-services portal, social media, Ashghal official website and the media monitoring team.
The public can contact Ashghal by dialling 188 24x7 or visit the Customer Service Centre at Asghal headquarters and Salwa Road office. Also, they can keep up with the news through their official social media accounts.
Ashghal provides all its services to individuals, companies and the government through a standardised online customer zone portal. Using this portal, visitors can register their information and fill out the online form that is linked to the databases of the authorities concerned to facilitate access to the service and submit requests from anywhere at any time.
Ashghal also monitors the public comments that are received through the radio and local newspapers and responds to them.
It’s possible to upload texts, geolocation, photos and documents simultaneously and directly attach them with the notification and service requests to complete the process.
Ashghal receives customers in the customer service centres in both of its branches daily to provide them with assistance.
According to an X post by Ashghal, the team responded to 65,095 calls during one year while dealing with 36,886 applications.
Also, Ashghal recorded 7,766 visits while the number of e requests crossed 11,000. The response speed is 82% while the call quality is 97%.
The centre offers nine communication channels, through the contact centre on “188”, via e-mail, customer service centres, the mobile application “Ashghal 247”, e-services portal, social media, Ashghal official website and the media monitoring team.
The public can contact Ashghal by dialling 188 24x7 or visit the Customer Service Centre at Asghal headquarters and Salwa Road office. Also, they can keep up with the news through their official social media accounts.
Ashghal provides all its services to individuals, companies and the government through a standardised online customer zone portal. Using this portal, visitors can register their information and fill out the online form that is linked to the databases of the authorities concerned to facilitate access to the service and submit requests from anywhere at any time.
Ashghal also monitors the public comments that are received through the radio and local newspapers and responds to them.
It’s possible to upload texts, geolocation, photos and documents simultaneously and directly attach them with the notification and service requests to complete the process.
Ashghal receives customers in the customer service centres in both of its branches daily to provide them with assistance.