The Primary Health Care Corporation (PHCC) is celebrating customer service week under the slogan ‘Your Service, Our Responsibility’, until October 9. The initiative focuses on raising staff awareness and enhancing their skills in serving patients by collecting feedback and comments, which serve as motivation for continuous improvement. Hayyak service plays a crucial role within PHCC as it significantly improves the patient experience and satisfaction. It achieves this through in-person visits and engagement with healthcare providers, offering information, answering questions, addressing patient needs, and listening to suggestions to ensure ongoing improvement. In cases of issues or complaints, Hayyak also provides immediate and effective responses to resolve them, reinforcing PHCC’s commitment to continuous improvement and success in delivering essential primary health care. PHCC currently operates 31 health centres across Qatar. In the third quarter (Q3) of 2025, PHCC received a total of 1,261 comments, which were addressed collaboratively by health centres and Hayyak staff. Al Kaaban Health Centre recorded the lowest percentage of complaints among all centres during this quarter.
The top three subjects of complaints and comments received during Q3-2025 were: Access, appointment, admission, transfer, and discharge, competence/quality of work, attitude and behaviour.
