The General Retirement and Social Insurance Authority (GRSIA) has obtained the ISO 9001:2015 certificate, the internationally recognized standard for Quality Management Systems, after meeting all international standards that aim to improve the quality of operations and services and increase the efficiency of organizations.
Obtaining the ISO 9001:2015 reflects GRSIA's commitment to providing high-quality services that keep pace with the best international practices in the field of retirement and social insurance, in cooperation with Intertek, a leading global provider of quality certification. This is part of its keenness to develop its services and raise the level of satisfaction of its beneficiaries.
On this occasion, Director of Public Relations and Communication of GRISA Mohammed Al Malki underlined the significance of obtaining the international quality certificate.
The Authority has made significant progress since initiating its efforts to obtain the ISO 9001:2015 certification in order to develop and enhance its services to its affiliates after a series of continuous work during 2023, Al Malki said, adding that the GRSS has raised the level of quality for all internal and external policies and procedures to strengthen the confidence of its beneficiaries.
From his part, Sales Manager at Intertek Jamal Dalli said that GRSIA's obtaining of the ISO 9001:2015 certificate reflects its commitment to complying with international standards for the Quality Management System (QMS), which is a global system used by many companies and institutions worldwide, and helps companies and institutions of all sizes to continuously improve performance and monitors quality levels and managing operations within the company. This standard clarifies the methods through which the services provided by the company can be raised to the highest levels, he added.
The General Retirement and Social Insurance Authority went through several procedures to obtain the certificate, which took a full year, in cooperation with OISSG, a company specializing in quality and excellence. This resulted in a number of improvements, including the establishment of a system to measure institutional performance that includes clear and specific indicators to evaluate results and goals. It also involved reviewing and updating work procedures to meet the requirements of ISO 9001:2015 and the Civil Service and Government Development Bureau. Additionally, a management system for planning and quality was implemented at the Authority, encompassing internal audit processes and regular reviews of departmental work. Furthermore, a methodology for measuring the satisfaction of internal and external service users was developed, and opportunities for continuous improvement and development were identified. (QNA)
