Ooredoo Qatar partners with Google Cloud to advance data analytics and enhance customer experience

Ooredoo Qatar announced Tuesday a strategic partnership with Google Cloud to transform its data analytics and AI capabilities.
This collaboration is part of Ooredoo Data Transformation Journey, which will start with modernising Ooredoo Qatar’s data architecture and infrastructure and position it to deliver unprecedented levels of customer service.
Ooredoo Qatar is committed to innovation and providing its customers with the best possible experiences. By harnessing Google Cloud’s advanced machine learning and Artificial Intelligence (AI) solutions and Smart Analytics, Ooredoo Qatar will gain deeper insights into customer needs and preferences.
This intelligence will also drive improvements in network performance optimisation, personalised offerings, and proactive customer support. Ooredoo Qatar opted for Google Cloud environment to fuel innovation and collaboration while using cutting-edge cloud technology.
“We are excited to partner with Google Cloud to accelerate our data transformation journey. This collaboration underscores our customer-centric focus. By leveraging Google Cloud’s expertise in AI and data analytics, we will elevate customer experiences and unlock new opportunities for growth,” said Sheikh Ali bin Jabor bin Mohamed al-Thani, CEO of Ooredoo Qatar.
The key highlights of the Ooredoo Qatar and Google Cloud partnership include:
Enhanced Customer Service: AI-powered data analytics will assist Ooredoo Qatar in offering intelligent products and services to their subscribers, enabling efficient and personalised customer interactions around the clock; Data-Driven Decisions: AI-powered data analytics will support proactive network management, ensuring the quality and reliability of Ooredoo Qatar's services; and Agile Innovation: The flexibility and scalability of Google Cloud's infrastructure will enable Ooredoo Qatar to rapidly develop and deploy new customer-focused services and solutions.
“We are delighted to support Ooredoo Qatar in their quest to push the boundaries of innovation and provide world-class customer service. Google Cloud’s technology will be instrumental in empowering Ooredoo Qatar to personalise offerings, optimise operations, and ultimately strengthen customer relationships,” said Ghassan Kosta, regional general manager at Google Cloud.
This partnership between Ooredoo Qatar and Google Cloud underscores a shared commitment to delivering exceptional digital experiences across Qatar.