The website of the Public Works Authority (Ashghal) recorded 2,980 visits in January while continuing its outstanding services for the public.
According to a post shared by Ashghal on its X account, the Customer Service Centre witnessed 1,303 client visits during the month. Ashghal’s Contact Centre received 6,856 calls while 3,978 requests were submitted through the Customer Service Centre.
The centre offers nine communication channels, through the contact centre on “188”, via E-mail, customer service centres, the mobile application “Ashghal 247”, E-Services portal, social media, Ashghal official website and the media monitoring team.
The public can contact Ashghal by dialling “188” 247 or visit the Customer Service Centre at Asghal headquarters and Salwa Road office. Also, they can keep up with the news through their official social media accounts.
Ashghal also monitors the public comments that are received through the radio and local newspapers and responds to them by conducting weekly interviews in the ‘Watani Al Habib’ programme.
It’s possible to upload texts, geolocation, photos and documents simultaneously and directly attach them with the notification and service requests to complete the process. Ashghal receives customers in the customer service centres in both of its branches daily to provide them with assistance.
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