Technicians from Jumbo Electronics, a prominent distributor and service provider for LG Electronics (LGE) products in Qatar for the past four decades, have achieved a remarkable milestone in the LGE Skill Level Evaluation programme of 2023.
Five of its technicians have achieved the prestigious Level 5 ranking, the highest accolade within LGE's evaluation framework, a statement said Monday.
Jumbo Electronics is the sole entity within the region to attain this significant achievement within the home electronics category.
The LGE Skill Evaluation test, which spans the MEA (Middle East and Africa) region, is meticulously assessed by LGE's expert technical team.
In the year 2023, a total of 1,269 technicians participated in this comprehensive evaluation programme, spanning various categories such as Repair, Installation, and ID B2B.
The evaluation process begins with a written examination, followed by the assessment of the highest-ranking individuals through a practical repair test.
Successful candidates then undergo one-on-one interviews with the LGE training team to further identify the best talents.
The technicians' past service performance is considered to ensure a demonstrated commitment to customer satisfaction.
In recognition of their achievement, Level 5 technicians selected by the LGE technical team will participate in a year-long programme which aims to nurture their skills and provide opportunities for enhancing product quality, operational improvements, and meeting evolving customer expectations.
Jumbo Electronics director and chief executive C V Rappai said: "The future belongs to those who acquire a best of the best skill set and combine them with creative approaches to exceed customer expectations at every interaction."
