As part of Hamad Medical Corporation (HMC)’s Person-Centred Care (PCC) journey, the Women's Wellness and Research Centre (WWRC) successfully hosted a PCC Awareness Campaign recently.
Members of the Patient and Family Advisory Council (PFAC) played an important role planning and organising the event in collaboration with hospital staff from various departments, including Obstetrics and Gynaecology, Women’s Emergency, Intensive Care Unit (ICU), and the Neonatal ICU.
“At the WWRC, we strive to meet the healthcare needs of every woman in Qatar in a manner that respects their individual values and preferences,” said WWRC chief executive and medical director Dr Hilal al-Rifai. “Through the awareness campaign, we were able to show to the community that we are dedicated in providing them with a person-centred quality of care.”
The campaign has helped to spread knowledge of the people-centred care (PCC) principles and practices by offering general information and learning opportunities about the services provided by the WWRC.
“All the PFAC members, patients and their families who were present at the event were encouraged to share their experiences to bring about the necessary improvement changes in the WWRC, which would simultaneously enhance the quality of care and patient experience at the HMC,” said PCC specialist Dr Huda al-Saleh.
This year, the WWRC is one of the HMC hospitals undergoing Planetree Certification for Excellence in Person-Centred Care.
The Planetree Certification represents the highest level of achievement in PCC-based on evidence and standards.
“Person-centred care is about doing things for the patient, with the patient,” said Nasser al-Naimi, deputy chief of Quality at the Centre for Patient Experience and Staff Engagement and director for Hamad Healthcare Quality Institute. “The role of the PFAC as advocates of PCC at the HMC has allowed us to improve our services in order to deliver excellent patient experience.”