In recognition of its excellence in private banking services and innovative digital banking solutions, Middle East Economic Digest (MEED) has honoured Dukhan Bank with four distinguished awards within the annual awards programme “Banking Excellence in the Middle East and North Africa for the year 2023”.
For the second consecutive year, Dukhan Bank won the ‘Best Private Bank–Qatar’ for its pioneering private banking services to enhance customers’ overall experience, while Chaouki Daher, Dukhan Bank general manager and head (Private Banking), received the “MENA Private Banker of the year” award in acknowledgement of his exceptional leadership roles and achievements in the private banking division through a comprehensive strategy leading to continuous customers’ satisfaction.
The bank’s virtual assistant ‘Rashid’ powered by artificial intelligence also won the ‘Best Multi-Channel Offering’ and ‘Excellence in Omni-Channel Integration’ for the second year in a row.
The new laurels followed the bank’s successful transformation into a Qatari public shareholding company by listing its shares on the Qatar Stock Exchange and commencement of trading from February 2023.
The awards further reinforced Dukhan Bank’s position as one of the leading players offering unrivalled Shariah-compliant products and services in the Qatari Islamic banking industry and its commitment to adopting cutting-edge technologies that are revolutionising the industry.
The MENA Banking Excellence Award programme celebrates the best-in-class banking and financial services institutions and individuals for their innovative services and commitment to customer excellence.
Commenting on the awards, Dukhan Bank acting Group Chief Executive Officer Ahmed Hashem said, “I am delighted that Dukhan Bank received these international accolades in recognition of our unrelenting efforts to continuously offer world-class private banking solutions and innovative digital services that make banking transactions more convenient and easily accessible to our valued customers. This recognition is another milestone in the bank’s series of achievements and reinforces its keenness to implement effective strategy that meets our customers’ evolving needs.
“I am also pleased to extend my heartfelt congratulations to Mr. Chaouki Daher for his unwavering dedication to service excellence that brought such honour to Dukhan Bank. I also congratulate the bank’s management and entire staff on the well-deserved recognitions. The awards are surely an appreciation of our collective efforts and sense of responsibility. We will continue to offer modern banking services powered by the state-of-the-art and latest digital technologies.”
Daher stated, “We are thrilled to win these coveted awards that celebrate the best-in-class banking and financial industry. The awards further reaffirm the Bank’s leading position as a pioneer in the private banking sector in Qatar with an emphatic focus on customers’ satisfaction. These awards are thereby dedicated to the entire Dukhan Bank’s family for working in unison to redefine banking services in Qatar.”
Talal Ahmed al-Khaja, chief communications officer said, “We are extremely proud to receive these awards in recognition of our commitment to providing our customers with excellent banking experience supported by innovative digital products. We are glad that our multichannel virtual assistant, Rashid, continues to win international accolades for making transactions and enquiries more easily accessible to our customers. Winning these awards for the second consecutive year is a testament to the unrivalled effectiveness of Rashid in enhancing our clients’ experience.”
Since the launch of its comprehensive digital transformation strategy in 2020, Dukhan Bank has continued to improvise groundbreaking digital products and services to make banking transactions more seamless and hassle-free for its customers.
“The bank has implemented a series of unrivalled enhancements to the mobile banking application that includes access to time deposit, wealth management accounts, and foreign currency account services. These efforts have earned the bank several regional and international awards,” a statement said.
Ahmed Hashem, Dukhan Bank acting Group CEO.