Ooredoo has upgraded its self-service options available to customers via the company’s online portal, marking another milestone on its digital transformation journey.
Following this latest update, the Ooredoo Business online portal is now a one-stop shop for all business customers’ fixed-line self-service needs. Customers can now order new fixed line services, such as business landline, business broadband, and Ooredoo tv business, as well as manage existing fixed line services by activating add-ons, upgrading plans, changing speed, and more.
Thani Ali al-Malki, Chief Business Officer at Ooredoo, said: “The new self-service options available via our online portal upgrade our business customers’ worlds by enhancing the ways in which they can find, buy, and use our products online, which is a longstanding key strategic aim for Ooredoo.
“Autonomy in account management is a recognised priority for our business customers, as is convenience and speed of service, and with this update, we are easily able to meet both needs and ensure our offering is the offering of choice within the market.”
The upgrade of the online portal removes the need for customers to visit a business desk at an Ooredoo shop, or send an email, to place orders or manage services and submit the documents required. Customers can simply submit orders or requests online and then upload the required documentation for orders or requests, choose a preferred landline number, choose a preferred date and time for installation, and check the status of orders and requests.
The order history can be quickly and easily viewed and customers can also check if Ooredoo fibre is available in the area in which their premises are located.
With the latest updates to the portal, Ooredoo Business has completely digitalised the customer journey. Customers can manage Aamali, Shahry, Qatarna, and mobile broadband postpaid services, raise and track issues, create and manage account sub-profiles, and pay bills.
Eman Ali al-Enazi, Senior Director, B2B Operations & Services, at Ooredoo, said: “These new features are part of a total digital transformation that is aiming for a better customer experience. Business customers have the freedom to select their preferred activation channels and we are ready to provide them with the latest products and services.”
