Kahramaa launches AI enabled platform to ensure better customer experience

In a move that will improve operational efficiency, the Qatar General Electricity and Water Corporation (Kahramaa) yesterday launched its new Artificial Intelligence (AI) and cloud computing enabled large-scale platform.
To be implemented in collaboration with Microsoft and KPMG, the new platform will ensure better experience.
Kahramaa president engineer Essa bin Hilal al-Kuwari unveiled the platform at a function in Lusail City in the presence of Microsoft Qatar general manager Lana Khalaf, KPMG Qatar senior partner Ahmed Abu Sharkh and country senior partner and head of digital and innovation Nizar Hneini along with other representatives from government and private entities.
Al-Kuwari said adopting advanced technologies to upgrade the quality of all operations and reach unprecedented excellence in delivery is strategically important. He noted that integrating AI and machine learning represents a new step towards achieving the corporate vision of global leadership in performance.
“Kahramaa places great significance on comprehensive digital transformation and is keen on achieving corporate excellence in line with the development pillars of the Qatar National Vision 2030 and Qatar Digital Government Strategy. This project adds tremendous value and represents a new model in government institutions. It supports transparency, accelerates modernisation processes and encourages advanced digital solutions’ adoption and localisation, contributing to the Qatari excellence which has become a global standard of competence,” he said.
Lana Khalaf described the project as a world class best practice in terms of leveraging cloud and AI technologies to accelerate innovation, drive efficiencies, optimise operations and provide high-quality and sustainable electricity and water for better living in Qatar.
Ahmed Abu Sharkh noted that Qatar has occupied a distinctive leading position in cloud transformation and commended the aspirations of the country to pioneer in adopting these technologies and optimise AI. He expressed his deep conviction that such advanced technology would enable Kahramaa to improve operational processes and enhance customers’ experience.
Nizar Hneini said that Kahramaa, by launching the new innovation, has officially taken the first step on the roadmap to an AI-informed development of services and operations.
“This digital initiative will enable the corporation to enhance operational efficiency and strengthen reliability. We trust this will represent a quantum leap in customer experience at different touchpoints,” he said.
While addressing a press conference at the event, Kahramaa's IT Smart Solutions assistant manager engineer Mohamed Mubarak al-Badr said the innovation will improve customer experiences. “Such technology will further develop the cloud computing services integrated in Kahramaa’s work, especially in relation to big data analysis and machine learning. The platform would also play a role in analysing patterns of electricity and water consumption in the country, enabling well-informed decision making and strategic planning for production and distribution of services, which guarantees an upgrade in the levels of sustainability and reliability of services and operations,” he said.
Kahramaa is considered a pioneer in digital transformation in Qatar by providing customers with a wide range of facilitated digital solutions.
The corporation is also carrying out a set of ambitious projects aimed at enabling a diversified and flexible Qatari economy and supporting the country’s development priorities with modern, reliable infrastructure.