An emergency medical dispatcher at Hamad Medical Corporation (HMC) has been awarded the Middle East Dispatcher of the Year Award from the US-based International Academies of Emergency Dispatch (IAED).

A leading body of emergency dispatch experts, IAED protocols guide dispatchers in asking the right questions; provide better, more consistent, emergency dispatch service; and advance first-responder situational awareness.

Criteria for the award included personal and professional conduct that reflects the highest standard of the Medical Priority dispatch protocols and consistently exhibits outstanding performance in controlling any situation where lives and/or property are in jeopardy.

Assistant Executive Director Communications at the HMC Ambulance Service, Abdulaziz Alyafei said the Dispatcher of the Year Award is given annually to an emergency dispatcher who exemplifies excellence in his or her work throughout the year.

He pointed out that the work that emergency medical dispatchers do in the control room is so important because its the vital, initial minutes when people make an emergency call that help save a life.

An emergency medical dispatcher role involves prioritizing and dispatching 999 calls for basic life support and advanced life support ambulances as well as communicating with other agencies. They provide vital information to paramedic teams and hospitals.
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