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| Issa al-Kuwari and Nasser al-Mohannadi |
There would be further development of the centre in coming months, according to corporation officials..
Located in Musherieb in the corporation’s customer care centre, near the Qtel signal, the new centre is expected to meet the growing requirements of the country’s utilities’ customers’ round the clock.
Speaking on the occasion, Kahramaa president Issa Hilal al-Kuwari said the new facility is considered a next generation interface for the corporation.
Trained teams are at customers’ service throughout the 24 hours at the centre.
The president said while the country is growing at a phenomenal rate in different spheres, there is a remarkable growth in the number of Kahramaa customers as well. There was nearly a growth of 16% in the number of electricity customers and the water customers grew as much by 21.6% in 2010 as compared to the previous year.
Also speaking, customer services’ manager Nasser Ali al-Mohannadi thanked Issa Hilal al-Kuwari for initiating steps to make the centre a reality and said it would provide an integrated service to meet the customers’ requirements and to the utmost satisfaction of customers. The new service, he said, would reduce waiting durations on the phone and would deliver unification of information with speed and accuracy.
The customer services manager noted that while the previous call centre was functioning as three separate units consisting of electricity emergency, water and customers’ service, the facility would integrate the three services together to provide better and faster service to customers.
Head of Unified Call Centre Nasser al-Khuzaie said the new facility offered such new services as self service payment system, activation of the call back service and a well trained team to communicate with the customers at a remarkable pace and accuracy.
