QIIB held a specialised workshop for its cadres that focused on cyber-security and the technological challenges that banks are currently facing.
The workshop highlighted the bank’s major achievements in responding to the requirements of the digital age as well as maintaining the safety and environment of its banking transactions and providing the necessary protection for customer accounts and personal data from attempts of hacking and other banking frauds.
These are now considered some of the most important challenges banks are facing in the light of growing electronic penetration and newer methods of fraud and theft of confidential financial data by professional and specialised gangs. 
They target more victims through newer tricks and techniques with the aim of stealing their money and bank statements.
QIIB Deputy CEO Jamal al-Jamal talked about the integrated strategy adopted by the bank years ago, to tackle technological challenges. 
He pointed out that the bank invested effectively in its cyber-security infrastructure, which has reached a very advanced stage and currently allows it to keep pace with the best globally-used software and technologies. 
This also helped the bank effectively control all attempts of hacking and fraud and ensure that all its operations are conducted in accordance with the highest security and confidentiality standards. These are done maintaining the confidentiality of customers’ information and banking transactions, thus helping the bank win several awards on information security and customer transactions.
Al-Jamal added: “On our own initiative and in response to the directives and circulars of the supervisory bodies represented by Qatar Central Bank, we periodically send alerts to customers about the risks of fraud and hacking. We also have a hotline working round the clock to help our customers avoid any hacking or fraud that may expose them to losses”.
Hesham Mohameden, chief  information security officer, said, “QIIB is continuously following up the latest developments related to the protection of information and updating its processes, mechanisms and procedures and setting up effective and efficient internal controls to ensure compliance with the highest levels of protection and security. 
In this framework, the Bank established a Committee for Combating Fraud and Financial Crimes in order to adopt a proactive approach to detect potential frauds and develop procedures to address these innovative methods through the development of systems and programs and updating work procedures in line with the constant changes in the work environment so as to mitigate such risks.
Mohamed Khair Barhoumah, chief operating officer, said that maintaining the confidentiality and security of customers’ information and accounts is one of QIIB’s most important priorities. In this framework, we have taken appropriate measures by applying the best security methods and means to preserve the security and safety of customer accounts, raising awareness and enhancing customer protection through the non-disclosure of banking information.