The results from the survey reveal that out of more than 7,000 appointments (or nearly 800 survey respondents) that have taken place at the Sidra Outpatient Clinics since May until December 2016, 92% of patients were fully satisfied with their experience at Sidra.
Sidra’s chief executive officer Peter Morris said, “At Sidra, we pride ourselves on putting our patients at the heart of all we do. It is testament to Sidra’s ongoing vigilance and commitment to our patients and thanks to the skills and expertise of our diverse healthcare leaders and teams. We collect and transparently report on patient satisfaction at the Sidra Outpatient Clinic to ensure that we continuously deliver the best quality care and safety for our patients. This is an ongoing process as we gear up to open more services and clinics until the Outpatient Clinic becomes fully operational later next month.”
Since May, Sidra has been collecting data and feedback from patients following their visits to the Outpatient Clinic. Through surveys, patients are asked to rate their experience on areas including the ease of their journey from home through to their registration at the clinic, the process of getting an appointment, rating the doctors and nursing teams, comfort in the hospital building and the quality of waiting room and hospital amenities.
Highlights from the patient feedback collected include, “The care we received was more than I imagined it would be. It was excellent and I hope they continue to keep up providing such great levels of care and service to patients” (General Surgery), “Excellent care - I felt like a VIP!” (Orthopaedics) and “The service provided was excellent. I have yet to experience better service in other facilities” (ENT Clinic). One patient, was so happy with the care she received from the obstetrics team that she named her baby Sidra.
Dr Abdulla al-Kaabi, deputy chief medical officer of Sidra, added, “The feedback that we receive from each patient allows us to ensure that we are identifying any gaps and concerns immediately and making necessary improvements to enhance patient experience at Sidra. The high patient rating of our doctors, nurses and the services motivates us to work harder and to ensure we maintain the best possible standards of care.”
Sidra began the phased opening of its Outpatient Clinic in May 2016 with several paediatric outpatient clinics and services and also offers obstetrics care. Paediatric specialties include psychiatry, dermatology, neonatology, urology, orthopaedics and plastics/craniofacial consultation clinics.
In October, Sidra also launched its Day Surgery clinic and in January 2017 launched Qatar’s first Child Advocacy Programme to handling neglect and child abuse cases. Sidra will have over 35 clinics and services when all the facilities are operational.
A child is being cared at Sidra OPD
More than 90% of patients were fully satisfied with their experience at Sidra Medical and Research Centre’s Outpatient Clinic, according to the organisation’s regular internal patient satisfaction survey.
