Mashreq Qatar has been recognised as the “Best Consumer Digital Bank in Qatar 2016” by Global Finance magazine for the eighth consecutive year for its continued commitment to innovation in banking and implementation of an integrated digital ecosystem for its customers.
The bank was acknowledged for demonstrating “consistent excellence” across a number of criteria, including digital customer service, digital products, web and mobile site functionality, and success in enabling usage of digital offerings as evaluated by a panel of judges comprising senior members of Infosys, a global leader in consulting, technology and outsourcing, as well as Global Finance editors.
Tooran Asif, head of Retail Banking at Mashreq Qatar, said: “Winning this award time and time again is a firm recognition of collective effort of our teams to remain at the forefront of innovation in the banking sector. A fully-integrated, digital approach is crucial to ensuring that our products and the benefits of banking with us reach our valued customers at their convenient place and time.
“Over the years, incorporating our banking processes on a secure digital platform has contributed to empowering our customers. They can navigate through numerous services at the tap of a finger on their smartphones or any other web-connected device – an unprecedented offering in Qatar’s financial landscape. This award is a firm recognition of the collective efforts of our teams and partners who help us remain at the forefront of innovation in the banking sector.”
As part of its efforts to replicate its success in strengthening the digital ecosystem beyond Internet banking service, MashreqOnline, the bank has tapped into the growing use of mobile devices and transformed smartphones into a 24/7 virtual branch.
In particular, Mashreq’s mobile banking application, “Snapp,” is geared towards redefining the banking experience in Qatar. Using the app, customers can apply for new products, make credit card and utility bill payments, transfer money to family and friends, top up mobile phone credit instantly, and receive special offers and updates.
Snapp also features biometric authentication, allowing users to use their fingertips as password, as well as a cardless cash withdrawal system that enables recipients, even those that do not have an account with the bank, to withdraw money from any Mashreq Qatar ATM using a transfer code generated by the sender. In addition, customers can instantly open Easy Saver savings and fixed deposit accounts using the mobile app.
This “unparalleled convenience” is matched with investments in making the interface safe and secure, allowing Mashreq to reinforce its digital leadership and strengthen customer loyalty by enhancing the banking experience at all consumer touch-points.
To download the Mashreq mobile banking application, one can visit www.mashreq.qa/sn. Mashreq Qatar products and services are available on MashreqOnline at www.mashreq.qa/online