The Ooredoo Community, Qatar’s first dedicated customer forum, is celebrating its first anniversary with a host of online events, competitions and awards.
Since its launch, the forum has received a positive response in Qatar, with over 1mn page views and 5,600 members registered, according to a statement.
To mark the success of the Community’s first year, Ooredoo will host an online award ceremony celebrating its most active and well-known users.
Fatima Sultan al-Kuwari, director of Community & Public Relations at Ooredoo, said: “Ooredoo is delighted that the first year of the Ooredoo Community has been such a triumph. Our customers have truly embraced its potential for dedicated 24/7 answers, and what I love most is how it has joined a group of people in Qatar who probably would have never met, and made them into a true
community of friends.”
The Community, which was launched to ensure that finding solutions for problems is as easy and quick as possible for Ooredoo customers, provides 24/7 access to information for customers and enables members to talk to Ooredoo staff directly.
On an average, more than 5,000 people view the website for solutions every day, demonstrating its customer service potential for Ooredoo users in Qatar, the statement adds.
Customers using the Community are able to access a range of answers and solutions from both experts and fellow customers alike, offering a service far beyond the scope of a standard call centre. This method not only gives customers more power but also enables Ooredoo to listen to feedback.
In the past year, several suggestions from Community members have gone on to become part of Ooredoo’s portfolio, including an updated feature on the company’s My-Fi device.
High-ranking Community users also have the chance to publish their own opinions on the latest technology as Ooredoo loans the latest handsets to “Super-Users” to review them openly on the forum.
New users or people looking for a solution can search the Ooredoo Community as it stores and organises answers on key topics, so that members will be able to access the full database of knowledge.
Ooredoo staff members are present on the Ooredoo Community and act as a point of reference for any technical queries, as well as monitor for correct and incorrect
information in posts.
The Ooredoo Community is available now at community.ooredoo.qa/
