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Ooredoo’s Human Resources department recently launched two new initiatives, e-Tatweer and the Ooredoo Management Compass, which aim to support Ooredoo employees’ developmental needs and better serve their customers. |
The launching event, held at the W Hotel in Doha, was attended by senior department heads as well as a host of Ooredoo employees looking to enhance the services they offer.
The e-Tatweer service is an online learning portal that will provide employees with a convenient way to access a variety of learning resources and development planning tools.
It can be accessed at work and from home or even from any location via mobile Internet. Ooredoo has partnered with leading online learning organisations such as the Chartered Institute of Management in the UK to facilitate access for all employees to the service.
Ooredoo’s HR department has also launched the “Ooredoo Management Compass,” a management competency framework to provide Ooredoo managers with clear directions to achieve Ooredoo’s vision in Qatar. The Ooredoo Management Compass works as both a desktop tool and visual aid for all Ooredoo employees.
Ooredoo chief corporate services officer Mohamed Jassim al-Kuwari said: “We believe in investing in our employees, to improve their skill-sets and enhance their motivation, and also to ensure that they can provide the best experience for customers in every field they operate in.”
This was reinforced by Ooredoo HR senior director Bothaina Hassan al-Ansari.
“By launching these two new tools, we aim to provide Qatar with business leaders and managers who can map out which skills they and their employees need to develop, so as to enhance our performance at every level.”
As the company strives to become an employer of choice, Ooredoo has placed strong strategic focus on improving customer experience across its operations where investment in training and development plays a key role.
“Ooredoo Qatar is committed to developing its people to ensure that we effectively deal with the fast-changing market in which we operate. We want our employees to have access to the best developmental opportunities. It makes smart business sense to do so,” al-Ansari added.
