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The National Health Insurance Company (NHIC) has introduced a new toll-free number, 8008800 to increase the public’s ease of communication with the National Health Insurance Scheme (Seha). |
Seha members can now call the easy-to-remember number to follow up on claims, seek information and clarifications, inquire about scheme-related issues or even make suggestions and complaints. The Seha call centre is open Saturday through Thursday from 7am to 10pm.
Dr Faleh Mohamed Hussain Ali, acting CEO of NHIC, said: “The new service we are launching helps facilitate the public’s access to the quality and diverse healthcare services covered by Seha. As we celebrate the Qatar National Day, I would like to convey our best wishes to HH the Emir, HE the Prime Minister and the people of Qatar and underscore that we will continue to expand and improve the scheme’s services for the benefit of the nation.”
The NHIC also operates several additional communication channels for members to interact with and contact the Seha scheme. These include information booths at public and private key hospitals as well as a customer care centre located on the sixth floor of Amwal Tower in West Bay. The public can also contact NHIC via the Seha social media accounts at facebook.com/SehaQatar and twitter.com/SehaQatar.
Seha’s coverage includes both in-patient and out-patient services including preventative care, emergency treatment, physiotherapy, occupational therapy, speech therapy, long-term care, radiology, ophthalmology, laboratory testing and prescription medicines as well as dental and optical services.