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Hamad Medical Corporation (HMC), in partnership with the Institute for Healthcare Improvement - a leading innovator in health and healthcare improvement worldwide - have launched the second annual Middle East Forum on Quality and Safety in Healthcare at Qatar National Convention Centre. |
The three-day forum was officially opened by HMC managing director Dr Hanan al-Kuwari and attended by senior healthcare leaders from Qatar and overseas. It concludes today.
Around 3,000 healthcare professionals are expected to attend the forum to learn, collaborate and be inspired to deliver the best patient experience. Delegates will learn about the “science of improvement”, including research contributing to the development of tools as well as methodologies designed to enable positive and sustainable change.
Dr al-Kuwari used her opening speech to reinforce HMC’s role as the leader in quality healthcare improvement in Qatar. She explained the importance of the forum in providing a platform for knowledge sharing among healthcare professionals, which would build upon the work of Hamad’s Centre for Healthcare Improvement.
“The Middle East Forum on Quality and Safety in Healthcare is shaping up to be the region’s leading conference on healthcare improvement and HMC is at the forefront of delivering health advancements to the people of Qatar. Hamad is delighted to host this event and we warmly welcome distinguished healthcare professionals from Qatar, the region and around the globe,” she added.
The opening ceremony was followed by the first plenary session delivered by Maureen Bisognano, president and CEO of the Institute for Healthcare Improvement, who talked about how healthcare professionals could adapt their approach to care by focusing more on the patient’s needs. “Working closely with patients and families can also produce better designs for care,” Bisognano said.
HMC’s acting chief of medical, academic and research affairs, Professor Michael Richmond, said: “Our workforce must be inspired by a vision that aligns its multinational staff with a clear and unambiguous patient-centric goal – to deliver a safe clinical journey and ensure that the patient experience is significantly better than they could have anticipated.”
The topics and discussions cover subjects such as innovation for driving improvement, early warning systems: scorecards that save lives, the role of leaders in building a culture of continuous improvement and leadership skills for nurses.
Delegates also heard from keynote speaker Dan Heath, leading author and Senior Fellow from the Duke University CASE School of Business in the US.
Heath, co-author of ‘Switch: How to Change Things When Change Is Hard’, held a similarly titled lecture to enable delegates to identify the mechanics of human behaviour that could help them identify positive healthcare changes in their own areas of responsibility.
