A Mashreq Qatar branch in Doha. The lender has become the “first bank in Qatar” to offer Salaam reward points, a loyalty programme based on the customer’s entire banking relationship, not just credit card purchases.
Driven by a customer-centric policy, Mashreq Qatar continues to provide its customers in the country with the “most rewarding” banking experience, the lender said.
Mashreq Qatar said it became the “first bank in Qatar” to offer Salaam reward points, which offers a loyalty programme based on the customer’s entire banking relationship, not only credit card purchases. Customers earn reward points when they make a deposit, obtain a loan, or spend on their credit card and can redeem them instantly through mobile and online banking at leading outlets in Qatar, including Sharaf DG, Homes R Us and Dnata Travels.
In 2014, Mashreq became the first bank in the region to introduce a simplified application process for all banking products using one page application form, which includes mandatory FATCA forms.
Mashreq also launched innovative deposit products - ‘Advance Fixed Deposits’ in which the entire interest is paid upfront to the customer; ‘Step Up Savings’ account, which offers high interest rates as the customer’s balance increases; and the ‘Secured Overdraft’ against investment products like certificates of deposits, mutual funds and reverse convertibles.
Mashreq successfully launched instant cash-backed credit cards against all deposit products offered by the bank and in 2014, the bank introduced ‘Mashreq Privileges,’ the largest card discount programme in Qatar, offering discounts to its ‘Platinum Elite’ credit card holders at more than 100 outlets in Qatar, it said.
Mashreq Qatar “improved” its priority banking offering by introducing ‘Platinum’ debit cards with lifestyle benefits including free travel insurance for Shengen countries, free Al Maha service at Hamad International Airport (twice a year), free Marhaba service at Dubai International Airport (twice a year), supplementary debit cards and many more.
Mashreq improved the ‘Majestic’ loan proposition by upgrading the gift to an iPad Air for customers availing a loan of QR300,000 and above.
Mashreq Qatar utilised its regional network to offer ‘Mashreq Flavours’ to customers, where they can benefit from discounts in more than 750 hotels and restaurants across the UAE.
