The ISO certification represents the official recognition for Doha Bank technology department’s commitment to quality and applying good business practices
Doha Bank has been certified ISO 20000-2011 for its “continuous compliance” to global standard for IT service management.
Doha Bank was the first organisation in the Gulf Cooperation Council region to have achieved the ISO/IEC 20000 certification in 2007 and “still remains the only financial organisation in Qatar” to be accredited.
ISO 20000-2011 is the first worldwide standard specifically aimed at IT service management. It describes an integrated set of management processes for the “effective delivery” of services to business and their customers.
Doha Bank Group CEO Dr R Seetharaman said, “The ISO 20000 certification is viewed as an assurance of quality in terms of IT services provided to business departments and branches of the bank. It validates not only how IT services are set up initially, but also the ongoing procedures that are involved in providing the services, including how they are updated, managed and documented. Doha Bank always strives for global standards and we are proud to be a pioneer in this region for implementation of best IT practices.”
He also expressed his satisfaction on achieving the “unique milestone” of being the only bank in GCC to be ISO/IEC 20000-2011-certified, thus ensuring compliance with the global standards.
The ISO certification represents the official recognition for Doha Bank technology department’s commitment to quality and applying good business practices.
“Doha Bank believes in technology and business convergence to provide maximum automation and maintain highest standards in service culture for its customers,” said Mohamed Abid, head, IT.
