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| Qtel’s portal now has a special eShop section |
The eShop offers a diverse range of the latest devices, services and advanced technology that can be delivered directly to homes across Qatar, and provides full information so that customers can choose the service that best suits their needs.
Qtel chief operating officer Waleed Mohamed al-Sayed said: “Our portal project was designed to provide customers a new kind of interactive service to transform their access to communication. The addition of the eShop element now brings all the expertise and customer service excellence of our Qtel Shops directly into the home, and ensures that Qtel customers are first in-line for the latest launches and newest
developments.”
Through the facilities provided online, customers can purchase Hala prepaid SIM cards, and select their free numbers or ETRs and purchase them directly.
Customers can also order a device – including the latest BlackBerry, Apple, Galaxy and Nokia smartphones – as well as Internet devices such as Qtel’s pioneering My-Fi Hotspot and Wireless Home Gateways.
Using a credit card, customers can shop online with their order shipped to them through Qpost. Delivery will take from one to three days and will be free until the year end.
Qtel said its portal receives thousands of unique visits every day.
Customers have the advantage of a simplified single sign-on process, where one user name and password provides access to the full suite of Qtel services, including the customer care area, online top-up, online data calculator and the Nojoom rewards programme.
The online tariff calculator enable customers to select the services that best suit their budget and their daily communication needs, while dedicated customer account management provides direct interaction with a personal adviser and accounts manager.
The enhanced level of service provided by the new phase aligns with Qtel’s Customer Charter, the core document that outlines the company’s commitment to its customers, and the standards that every customer can expect.
The charter includes “clear commitments” in terms of respect for customers, supporting the right to privacy, providing ongoing improvements in customer service, and pledging to continue to support ongoing social development in Qatar. These commitments are reflected in the design and performance of the site.
As well as customer service elements, Qtel is also adding features to promote places of interest in Qatar.
An interactive map enables people to access contact information and location directions for some of the most popular attractions across the country, and the dedicated Qtel fibre section lets people track the progress of the project to provide homes across Qatar with the latest in high-speed Internet.
