The government is positioning itself not only as a regulator but also as the first customer in Qatar’s innovation ecosystem, according to an official of the Qatar Research, Development and Innovation (QRDI) Council.Nejoud M al-Jehani, executive director of Strategy & Programmes at the QRDI Council, said this dual role is critical to building confidence in new technologies and enabling startups and corporates to scale.Al‑Jehani explained at the ‘Ibtechar Majlis’ panel discussion that public institutions must lead by example, adopting innovative solutions to address national challenges. By defining problems clearly and piloting solutions, she emphasised that government entities create demand and demonstrate viability.“Government must be the first customer. When we adopt solutions, we give the market confidence to grow,” al-Jehani told her fellow panellists Eman al-Kuwari, director of Digital Innovation at the Ministry of Communications and Information Technology (MCIT); Dr Georgios Dimitropoulos, professor and associate dean for Research at the College of Law, Hamad Bin Khalifa University (HBKU); and Hissa al-Tamimi, director of Governmental Innovation Department at the Civil Service and Government Development Bureau (CGB).Engineer Nayef al-Ibrahim, co-founder and CEO of Ibtechar, moderated the discussion, which explored the development of a Public Innovation Lab (PIL) ecosystem that would help to improve efficiency, service delivery further, and encourage greater citizen participation.During the discussion, al-Jehani also underscored the importance of government adoption in shaping the innovation landscape, signalling to entrepreneurs and investors that “new technologies are credible and worth pursuing.”Beyond adoption, al-Jehani emphasised the enabling role of government - setting standards, operating partnerships, and ensuring regulatory frameworks evolve alongside technology. She said, “Our role is not only to regulate but to enable - by setting standards, opening partnerships, and creating space for collaboration.”According to al-Jehani, this approach helps create a fertile environment where startups, corporates, and researchers can collaborate with confidence. She noted that it also ensures that innovation is not confined to internal reform but extends across the ecosystem, creating value for society at large.Al-Jehani’s statements were also complemented by al-Kuwari, who described how the Tasmu Innovation Lab provides controlled sandboxes for testing emerging technologies before full rollout.Al-Tamimi, meanwhile, highlighted the role of government accelerators in embedding an innovation culture and improving Qatar’s standing in global innovation rankings. Similarly, Dimitropoulos stressed the importance of academia-government collaboration in building credibility and accelerating the adoption of advanced technologies.