MoCI secures ISO 9001:2015 quality management certification

The Ministry of Commerce and Industry (MoCI) has secured the ISO 9001:2015 certification for quality management, awarded by the International Organisation for Standardisation (ISO).Obtaining the ISO 9001:2015 Quality Management Certification is a testimony to the ministry's seamless endeavours steered toward optimising services, raising the bar on performance, and building trust with stakeholders, according to Fatma Humaid al-Amri, Director of the Planning, Quality, and Innovation Department at the MoCI."The certification, as an international standard, underscores the ministry’s commitment to applying best practices in quality management and meeting customer needs efficiently and effectively,' she said.Implementing the ISO 9001:2015 standard ensures a continuous improvement of the ministry’s institutional performance and competitiveness; and contributes to sustainable development, she said, adding the certification accelerates the optimisation of internal processes and procedures, enhances customer satisfaction and helps achieve the strategic goals of the ministry.The certification was handed over to al-Amri as representative of the ministry, by Jamal Dalli, Sales Manager at Intertek-Qatar and Kuwait. The ministry’s employees, who made outstanding contributions during the certification process, were recognised for the achievement.In 2024, the MoCI had obtained the ISO 20000:2018 Certification for IT Service Management and the ISO 27001:2022 Certification for Information Security Management. Such achievements underscore the ministry's successful implementation of the latest international standards in IT service provision and management, and the adoption of the best practices in information security and risk assessment.