Domasco woos patrons with VPS

Doha Marketing Services Company WLL (Domasco) has launched the Volvo Personal Service (VPS), a world-first in car servicing, at its aftersales centre at Street 10, Industrial Area in Doha. Volvo is the first in the automotive world to take an entirely new approach to how service and repair are performed in the workshop, according to Domasco. VPS will make the maintenance of Volvo cars much simpler and convenient for customers.“Putting the customer first is at the heart and soul of our organisation. We are confident that VPS will fortify our efforts to offer the best service experience to our customers by providing more value for money,” Domasco managing director Faisal Sharif said.Volvo’s new concept is based on the lean methods that are often used in modern manufacturing in order to increase efficiency and eliminate faults. With the new way of working, the workshop can reduce the lead times to less than half, which is expected to satisfy  more satisfied customers.Instead of one technician working on the car, several technicians work together as a focused team – like in a racing pit stop. In this way, the work can be done more efficiently and always 100% correct from the start since routines and quality checks are foolproof.In addition, all customers get their own personal service technician who is dedicated to them and their car.Since the job takes such a short time, customers can wait in the well-appointed lounge area and save themselves the trip from the workshop and back.To ensure all customer cars are equipped with the latest software, Volvo software is updated for free during each periodic maintenance visit and the vehicle undergoes a thorough health check, genuine Volvo care and a complimentary car wash.The Volvo Assistance plan offers 24/7 protection in case of breakdowns and while servicing the benefit is extended for an additional year at no extra cost.