Etihad Airways awarded highest Skytrax 5-star rating

Etihad Airways has announced that it has received the Skytrax Certified 5-Star Airline Rating.Achieving the “most coveted quality standard in the airline industry further strengthens the airline’s position as a leader in innovative guest experience, service and hospitality”, Etihad Airways has said in a press statement. The rating follows a three-month audit of the airline’s global product and service offering by the London-based research consultancy. The announcement was made at a special event held at Etihad Airways’ Innovation Academy in Abu Dhabi, the UAE.Peter Baumgartner, Etihad Airways CEO, said: “This rating marks the culmination of over a decade of hard work and continuous innovation – a milestone on the Etihad Airways journey. This could not have been achieved without the passion and commitment of our people – from frontline staff at airports, cabin crew in flight to those who work behind the scenes in Abu Dhabi and around the world.”In the comprehensive audit, high praise was reserved for the airline’s staff, noting their pride in the company and product. The researchers also noted the level of detail in the Etihad Airways service, which “few are able to achieve – combining discipline with spontaneity and a genuine interest in customer welfare”. Edward Plaisted, CEO of Skytrax, added: “Achieving a 5-Star rating is testament to this airline’s dedication to innovation, high-quality service and comfort. Of particular note is Etihad’s attention to detail and a meticulous approach to design, which has brought us – among other unique products – the airline’s revolutionary Airbus A380 and Boeing 787 cabins, which are clearly the best in class.”  The extensive audit commended “the exemplary staff, fine-dining approach, innovative seating and products in all classes and at signature airport lounges”, the statement added.Etihad Airways has won several Skytrax awards for its First Class and Business Class products, most recently receiving the accolades for the World’s Best First Class Airline, World’s Best First Class Onboard Catering and World’s Best First Class Airline Seat for its Airbus A380 First Apartment at the annual Skytrax World Airline Awards.