Ashghal upgrades customer service management system

The Public Works Authority (Ashghal) has announced that the first phase of the customer service management system has been completed.According to a report in local Arabic daily Arrayah, the project jointly implemented by Ashghal and Microsoft aims to enhance services provided to the authority’s clients and make communication easier between Ashghal and members of the public. A source from the authority told the daily that accomplishment of the first phase would help provide better services to various categories of Ashghal customers. For instance, around 90% of public complaints on sewage-related issues could be dealt with in 24 hours through the new system, the source noted.Besides, any road works-related complaint could be resolved within one to seven days, depending on the nature of the problem. Urgent complaints pertaining to sewage and road works could be resolved within six hours, it was observed.The Ashghal call centre receives more than 5,000 calls a month, in Arabic and English, and works round the clock.