IBQ wins ‘Best Retail Customer Service’ award

International Bank of Qatar (IBQ) has won Banker Middle East’s “Best Retail Customer Service” in Qatar award during the Banking Products Awards 2014.  The award recognises IBQ’s “high-quality retail customer service” and includes the loyalty programme, thanq, which was also voted as the “Best Customer Loyalty Programme in Qatar.” It also recognises IBQ’s retail clients’ loyalty to the brand “that delivers the ultimate in retail banking services.”IBQ managing director Jabra Ghandour said, “IBQ has recently won several banking awards in 2014, highlighting both our private banking and retail customer service and we are proud to receive such prestigious awards in recognition for delivering high-level service quality and standards to our valued customers across all target segments. This also underlines how we at IBQ achieve consistent quality in our services and products and how much these are well-received and appreciated by our loyal customers.”IBQ AGM and head of Retail Banking Andrew Ball added, “We are delighted to receive this award recognising IBQ for providing the best retail customer service in Qatar and being the bank of choice for retail customers. We pride ourselves on having the best standards and infrastructure to deliver a truly high-quality service that further cements our retail customer relationships.  Customer service and rewarding loyalty across all of our banking products is core to our retail strategy, which is well appreciated by these awards.”The Banker Middle East Awards is among the most important recognition for the financial services industry in the region. The Banker Middle East Qatar Product Awards 2014 was designed to identify and reward quality and excellence in financial products and services.With more than a decade of experience in running awards programmes for the financial services industry, Banker Middle East understands the importance of best-in-class benchmarks that are growing a dynamic and successful regional finance industry.With a tailor-made suite of retail banking services, IBQ’s award-winning retail banking services has pioneered popular initiatives such as thanq loyalty programme. The thanq rewards programme allows IBQ customers to accumulate points across a wide range of IBQ products and services and redeem them to book travel to more than 800 airlines and 160,000 hotels worldwide.Aside from the “Best Retail Customer Service” in Qatar award, IBQ recently won “Best Private Banking Service” Award in Qatar 2014 within Banker Middle East Products Awards. Also, IBQ was recognised as “Private Bank of the Year 2014” in Qatar by the International Banker for its private banking services and focus on long-term client relationships. For two years in a row, IBQ was recognised by Euromoney with the “Best Private Bank for Privacy and Security in Qatar 2013” and the 2012 “Best Private Banking Services for HNWI and UHNWI” in Qatar.