Global Finance chooses Mashreq Qatar as the ‘Best Customer Service Bank’

Mashreq Qatar has been chosen as the ‘Best Customer Service Bank’ by Global Finance, an international finance magazine.

The title was awarded to Mashreq Qatar for demonstrable customer benefits in product offerings, convenience of dealing with the bank, after a rigorous evaluation and overall strategy for attracting and servicing customers, a spokesman of the lender said.

The bank has made significant investments in technology and people to deliver on this commitment, which led it to win the ‘Best Customer Service Bank’ in the Global Banking and Finance Review Awards 2014, a spokesman of the lender said.

“Service is of a big focus area to us and we are aware that it is a key differentiator. Customers look for a quick and an efficient service and we are proud to be the best service provider .This in addition to our simple processes, innovative product offerings and quick turnaround times has resulted in us being recognised globally as a leader in service standards,” Niranjan Mendonca, Head of Retail Banking, Mashreq Qatar said.

Each year Global Finance selects the best financial institutions around the world in its awards series which has become a recognised and trusted standard of excellence.