The newly-designed Ooredoo bill.
Ooredoo yesterday launched a new design for their standard monthly bill, aimed to ensure that subscribers have a clear understanding of their communication costs.
The new format enables residential and business customers to clearly see the services they have used and their settlement options in their monthly bill.
The simplified design was developed based on customer feedback, which enabled Ooredoo to remove visual clutter and unnecessary information from the standard bill format.
The new bill will be sent out in only one language, either Arabic or English. Customers who have not yet selected a preferred language will automatically be sent the bill in English.
Customers wishing to change their default language can send an SMS with ‘AD’
Ooredoo is also working on a host of new features for the bill such as the ‘Best Plan for You’ option which will inform customers which Shahry plan would be the best option for them based on their previous usage history.
Ooredoo has long been the pioneer in providing customers with the widest range of billing and information options. It moved towards providing e-bills for customers back in 2011, cutting down on paper wastage and making it easier for customers to store and have access to bills over any period of time.