Vodafone launches self-service menu

Vodafone has launched MyVodafone self-service menu, which is freely accessible through a customer’s mobile phone, round-the-clock.This facility allows all Vodafone’s customers to “easily manage” their prepaid, postpaid or enterprise account anytime. With MyVodafone self-service menu, which can be accessed by dialling *100#, customers can purchase prepaid extras and other products and services, opt-in for promotions, make changes to their postpaid bonuses and extras, manage their account, and much more. A key customer benefit includes access to “favourite recharge” that allows customers to “quickly and easily” recharge their account without having to enter their credit card or scratch card details every time by registering a credit card in-store.  Another feature is the ability to change bonuses to optimise customer spend. For example, “roaming passport” can be added before a customer travels, or Vodafone to Vodafone calling can be added if a customer makes regular calls on the Vodafone network. MyVodafone *100# is compatible with all mobile phones and does not require Internet connection to access the menu. As long as Vodafone network coverage is available customers can access their menu by dialling *100#.“We are delighted our customers can now enjoy all the benefits of MyVodafone *100#. Customers can now take control of managing their Vodafone account faster and more conveniently with this self-service menu with no more waiting in-store or calling the call centre,” said Mohamed al-Yami, director (External Affairs), Vodafone Qatar.“MyVodafone *100# is just one of many ways we are making it more convenient for customers to use Vodafone with several plans in place for further product and service launches that deliver the best customer experience,” he added.