| A group of officers undergoing the training programme |
Some 21 officers from the Airport Passports Department of the Ministry of Interior (MoI) have recently completed a course on interpersonal skills to deal with the public. The course was held from May 27 to June 7 at the Police Training Institute in association with the British International Academy. The course was aimed at equipping the MoI officers with the necessary skills to provide excellent services in dealing with the public as the airport is considered the first gate to the country. The participants received training lectures on the duties and responsibilities of line officers at the airport, communication skills with other people, public satisfaction, how to analyse the types of passengers, and how to deal with them and the development of passenger service system.