Hospitality management company launches mobile app

Rotana, a hospitality management company, has launched a brand new mobile application that enable browsing and booking on the go. Rotana Mobile App allows potential guests instant access to 44 operating Rotana hotels across 26 cities in the Middle East and Africa. Guests can browse through information on available accommodation, dining, entertainment and recreation options as well as meetings and events, in addition to being able to make real time bookings. The new app also allows potential guests the ability to “click to call” a live customer service agent via voice or video, over WiFi or 3G, making Rotana the first hotel management company in the Middle East to pilot video-enabled customer service through a mobile app. Guests can also access a range of other convenience-boosting services such as pre-arrival arrangements, concierge services, express check-out and the ability to view bills on the go. Easing the booking process for the end-user, the app features an online booking capability that interfaces with Rotana’s central reservation system, allowing guests the ability to easily obtain the best available rates across the 44 mobile app-enabled Rotana hotels and resorts. “Offering guests the ability to make choices and instantly book available rooms at great prices is expected to not just ease the booking process for guests but also boost reservations across our network of properties. In addition, the ‘click to call’ option offers guests a chance to immediately discuss their needs with a knowledgeable customer service agent, allowing them to book a room or service that best meets their unique requirements,” said Samir Abi Frem, corporate vice president, information technology. The new app also offers guests useful destination information to enable them to better plan their trips. Guests will additionally be able to view and redeem the latest Rotana offers and promotions through Rotana’s social channel rotanatimes.com. The Rotana mobile app can be downloaded for free from iTunes on the following link: https://itunes.apple.com/us/app/rotana-hotels/id564201528?mt=8