Commercialbank to enhance customer service

Commercialbank employees who took part in the training programme

Commercialbank has deployed Qatar Skills Academy’s Doha-based learning facility to further enhance customer service levels in its branches and the call centre.
In recognition of the importance of having the right skill levels for its employees, the bank said, it continually invests in training and development, taking the long-term view that the better trained and equipped the employees are, the better the customer satisfaction levels and business results.
The agreement with Qatar Skills Academy will provide all customer-facing Commercialbank staff with the training and knowledge required to ‘consistently’ deliver high levels of customer service.
Commercialbank Group CEO Andrew Stevens said, "In an increasingly competitive banking market, customer service levels become the differentiator for success. Our aim is to invest in the development and training of our employees so that they can consistently deliver high levels of customer service. We aim to do this, in conjunction with the likes of Qatar Skills Academy, by instilling professional levels of knowledge and skill in all our employees, especially Qataris..”
Abdulla al-Raisi, Commercialbank Deputy CEO said, "We have partnered with Qatar Skills Academy to provide us with the means to train our people, so that Commercialbank can keep abreast with the rapid developments in the local financial services industry. The development programme will focus on enhancing our employees’ ability through an intensive two-day offsite training session, where staff on completion of the course, receive an international accreditation -- BTEC Level 2, Customer Service Certificate.”
Qatar Skills Academy director Ian White said, "We are delighted to be given the opportunity to deliver our training programmes to one of Qatar’s leading financial institutions like Commercialbank. This strong partnership is a testament to both organisations’ dedication towards contributing to the development of Qatar.”