Region
Daman hosts ISSA-organised technical seminar on innovations in social security
The technical seminar on "Digital and Management Innovations in Social Security Institutions” opened in Doha yesterday.
Organised by the International Social Security Association (ISSA) in co-operation with the ISSA Liaison Office for Arab Countries, with the support of the ISSA Liaison Office for North Africa, the two-day seminar is being hosted by the General Retirement and Social Insurance Authority (Daman).
The seminar opened with remarks by Daman, delivered by Jaber Abdullah al-Ansari, head of retirement affairs, on behalf of Ahmed bin Ali al-Hammadi, Daman Director-General.
The opening also included remarks by Marcelo Abi-Ramia Caetano, ISSA Secretary-General.
Al-Ansari said demographic changes, changing patterns of work and the need to expand coverage pose shared challenges for social security institutions, requiring an exchange of expertise and co-ordinated efforts. He noted that beneficiaries assess an institution by the ease of access to its services and their deliverance, how clear its procedures are and how much they trust the institution.
He said true innovation is not merely digitising procedures but redesigning them for the needs of beneficiaries. Al-Ansari stressed the importance of integrating digital and administrative dimensions in institutional operations.
He said Daman is implementing its strategy, based on the pillars of trust, transparency, care and sustainability, and highlighted its digital initiatives, including the virtual assistant Sarah, the video call centre and its application.
He stressed that the success of digital transformation depends on developing the workplace and its culture, underscoring the imperativeness of engaging regional and international experiences and benefiting from leading practices through the ISSA network.
The seminar brings together regional and international experts to discuss the transformations at social security institutions. It examines ways to use digital and administrative innovation for improvements on different fronts.
The efforts are aligned with the objectives of Qatar National Vision 2030 to support human and social development and improve services.